24/7 AV Support

Our 24/7 AV helpdesk keeps your systems running. Resort AV support, hotel AV support, and remote AV diagnostics for mission-critical environments.

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24/7

Coverage

Properties Served

10+

Years Experience

<15m

Response Time

"When an event starts in 10 minutes and the audio isn't working, you need someone who picks up the phone — not a ticket system."

42 Audio Visual Helpdesk

Remote Support

Instant Troubleshooting

Most issues can be resolved with remote AV diagnostics in minutes. Our team connects directly to Q-SYS cores, DSPs, and control systems to diagnose and fix problems without dispatching a technician — saving you time and money.

✓ Remote system diagnostics
✓ DSP & Q-SYS programming changes
✓ Control system adjustments
✓ Event-day audio/video support

On-Site Support

Boots On The Ground

When hands-on work is needed, our Orlando-based technicians are dispatched quickly. Preventive maintenance, hardware replacement, system upgrades, and emergency response — covered.

✓ Emergency on-site response
✓ Preventive maintenance visits
✓ Hardware replacement & upgrades
✓ System health monitoring

Currently Supporting

Hard Rock Hotel Royal Pacific Resort Cabana Bay Beach Resort Portofino Bay Hotel Sapphire Falls Resort Loews Orlando Corporate Orlando Museum Kennedy Space Center

How It Works

📞

1. Call or Text

Reach us 24/7 at 407-338-4414. Real humans answer — not a phone tree. Describe the issue and we're on it.

🔍

2. Diagnose

We connect remotely or dispatch on-site. Most issues are identified within minutes.

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3. Resolve

Fix implemented, tested, and confirmed. You get a follow-up to make sure everything's running smooth.